Analytics & Dashboards

Identify actionable insights.

Detect trends, spikes and relevant drops about the themes your users care about and drive growth.

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Feedback analytics

Turn qualitative feedback into quantitative insights

Track volumes, frequency, and impact of customer feedback to support prioritization with real numbers, not gut feeling.

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How Kiwi.com extracts insights from millions of feedback with Zefi

Kiwi.com, one of the main travel tech companies in Europe, uses Zefi.ai to analyze and extract insights from millions of customer feedback every year.

Multiple feedback sources become a blue chart

From qualitative to quantitative

Measure what customers are saying at scale

Zefi transforms unstructured feedback into structured data, allowing you to quantify feature requests, issues, and themes.

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Trends detection

Spot changes before they become problems

Identify emerging trends, recurring issues, and shifts in customer sentiment over time. Zefi automatically highlights spikes, drops, and anomalies so teams can react quickly and proactively.

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Trends detection

Spot changes before they become problems

Identify emerging trends, recurring issues, and shifts in customer sentiment over time. Zefi automatically highlights spikes, drops, and anomalies so teams can react quickly and proactively.

Get started

User segments

Understand different user segments, clearly

Monitor how key themes evolve across user segments, plans, regions, sources, and channels. Compare behaviors and needs across audiences to ensure decisions are informed by the right customers.

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Customizable dashboards & KPIs

Build dashboards that match your goals

Create fully customizable dashboards with charts, metrics, and KPIs tailored to your team’s priorities. From high-level executive views to deep product analysis, Zefi adapts to every stakeholder’s needs.

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Customizable dashboards & KPIs

Build dashboards that match your goals

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Example of Voice of Customer digest is shared via Slack

Share insights

The right information, to the right people

Dashboards can be shared across teams while keeping sensitive insights private. Control visibility at a granular level and ensure stakeholders only see what’s relevant, without duplicating reports or exporting data.

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Want to combine quant+qual insights?

Take a look at our new Automated Health Score.

The support you need to structure your customer data, with 0 effort

Our team of experts will be there to guide you
with the integrations of 100+ sources

We don't hand you a tool and a help doc. Our expert team designs your data pipeline logic with you, reconciling sources, selecting only the relevant signals, and building the taxonomy that makes your CX infrastructure truly yours. The result feels effortless. The work behind it isn't.