We deduplicate, clean noise, normalise, and reconcile your data sources so they inform each other. Every new integration makes the whole system more granular and accurate.

Create a unique source of truth for your customer feedback

Automatically centralize all your users interactions across multiple tools.

Reach your customers at the right moment & collect relevant feedback with In-product surveys

Forget link-in-email surveys with 0% completion. Smart questions to the right segment, at the right moment. Triggered by behaviour, timed by context.

Transform qualitative data into actionable insights and measurable outcomes

Use Zefi's advanced analytics to identify recurring problems, spot trends and deeply understand your customers' needs at scale.

Use Zefi AI Assistant to uncover quick insights

Ask Zefi any question and get instant insights from millions of customer feedback in seconds

Measure and discover opportunities from similar feedback

Sync them with your ticketing system and create a customer-centric culture

Identify key changes, align stakeholders and act without delays

Alerts, digests and workflow automations in Slack, Jira, Linear and all the tools you use every day.

Use Zefi Agents to automate workflows and act faster

Identify problems and patterns in real time, automatically launch workflows or send alerts to the right owner.

Automate workflows to close the loop with your customers and act faster

Automatically launch workflows or send alerts to the right owner.

Smart NPS, CSAT and qualitative feedback

Collect better and deeper qualitative feedback thanks to Zefi's advanced survey capabilities.

Pricing

All integrations

For the entire company

Build your new generation VoC program

Align stakeholders, bring customers to the centre

For Customer Experience

Increase customer loyalty, reduce churn

Customer health-score on autopilot

Improve support quality, cut costs

For Marketing & CRM

Create in app-personalized experiences

Manage Brand Reputation online, increase conversion

For Product

Identify opportunities for continuous discovery

Prioritize roadmaps for impact

Enrich tickets with context

Customer stories in evidence

For CX operators

Zefi's Blog

CX Resources Hub

CX Tools Hub

Meet the team

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Product

Collect User Feedback

Centralize User Feedback

Product Resources

Company

Other Resources

Zefi helps us turn customer feedback scattered through many channels into one source of truth. It works as our VoC control tower: unified inputs, live topic monitoring, clear dashboards for clear overviews. The result is a tightened feedback-to-roadmap loop and a customer sentiment KPI the whole company tracks.

Yujia Cao

Head of Research & Insights @ Kiwi.com

Federico Benjamin Minini portrait with transparent background

Partnering with Zefi has been a game-changer!
We can now effortlessly delve into the voice of the customer, enabling us to save countless hours in our feedback analysis, develop our product more accurately, and proactively anticipate churn.