✨In-Product Surveys and Automated Health Score are live!
Capabilities:
Collect User Feedback
New
In-app widget with advanced user targeting to collect high response rates
Centralize User Feedback
Create a single-source of truth with the voice of your customers
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Analyze & Extract Insights with AI
Understand the reasons and trends behind user feedback
Act on Feedback & Close the Loop
Inform product decisions that grow your business
All Integrations
Integrate all the tools you work with to have a unified feedback overview
Popular integrations:
By Industry:
Unify Quantitative & Qualitative Customer Data
Understand the why behind your customer behavior
Identify Growth Opportunities
Use feedback analytics to identify growth opportunities
Prioritize Roadmaps Confidently
Link your roadmap to your user feedback and take decisions supported by data
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Reduce Churn
Understand the reasons and trends behind user churn. Prevent it
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Cut Customer Support Tickets & costs
Identify the most frequent causes of support and remove them
Align Stakeholders
Align all teams around the voice of your customers
Extract Customer Healthscore
New
Stay on top of your customer healthscore
By Industry:
Travel & Hospitality
Understand the why behind your customer behavior
Retail & eCommerce
Use feedback analytics to identify growth opportunities
Saas & Subscription
Link your roadmap to your user feedback and take decisions
Finance & Fintech
Understand the reasons and trends behind user churn. Prevent it
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Resources for Customer Experience and Product Teams:
Blog
Our articles about Voice of the Customers, Product, AI and much more
Resources Hub
A collection of the best resources for Product & CX leaders
Tools Hub
Build the right stack to discover user insights
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Insights Out - A podcast by Zefi.ai
The podcast by Zefi.ai that tells the story of the best Italian and European Product Leaders
Product Management Glossary
All the definitions and abbreviations you need to succeed at Product
Latest podcast episode:
Creating Memorable Experiences | Carlotta Gaddo - Co-Founder @ UTravel
Latest read from the blog:
Partnering with Zefi has been a game-changer!
We can now effortlessly delve into the voice of the customer, enabling us to save countless hours in our feedback analysis, develop our product more accurately, and proactively anticipate churn.
Federico Benjamin Minini
Chief Experience Officer @Smartness
Zefi helps our discovery process everywhere.
We analyze huge amounts of data in minutes and close the feedback loop with our customers much faster. We're able to understand when something goes wrong and where. Figuring out what to build next now takes us hours instead of days.
Francesco Tai Bernardelli
Marketing Manager @ Akiflow
Zefi enables us to create customized dashboards for monitoring the quality of our assistance. It assists us in identifying areas for process improvement and provides valuable insights. It is an outstanding solution for understanding and enhancing the customer experience.
Claire Pauze
Customer Operations Team Leader @ Qomodo
Request a quick chat
Explore how to leverage the voice of your customers to grow faster. Schedule a demo for you and your team and get started with Zefi in no-time.
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