Feedback AI Repository

Your AI repository for customer feedback.

Centralize user feedback from support tickets, surveys, reviews, call transcripts, social media and more.

Analyze them automatically.

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Centralize user feedback

Create a
unique source of truth
for your customer feedback

Gems are hiding inside your tools.
Get a unified overview of your customers interactions across multiple channels.

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How Unobravo centralized hundreds of thousands of user feedback from multiple sources

How the leading well-being platform centralized user feedback from Zendesk, Trustpilot, Typeform, Social Media, and more for millions of users across multiple countries.

Unified feedback repository

One source of truth for customer feedback

Zefi centralizes customer feedback from multiple sources—including support tickets, surveys, product reviews, call transcripts, and more into a single, unified repository. No more scattered tools or fragmented insights.

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Feedback tagging

Automatic tagging powered by AI

Incoming feedback is automatically tagged by Zefi AI based on topics, sentiment, products, and other dimensions. This ensures consistency, saves time, and makes every piece of feedback immediately searchable and usable.

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Example of a hierarchical taxonomy containing tags and sub-tags

Feedback tagging

Automatic tagging powered by AI

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Feedback tagging

Automatic tagging powered by AI

Get started

Tab of a user with multiple feedback coming from different sources

Customer overview

See the full customer story

Zefi gives you a holistic view of every customer interaction across channels. Understand context, spot recurring patterns, and ensure decisions are informed by the full voice of your customers, not isolated signals.

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Want to combine quant+qual insights?

Take a look at our new Automated Health Score.

The support you need to structure your customer data, with 0 effort

Our team of experts will be there to guide you
with the integrations of 100+ sources

We don't hand you a tool and a help doc. Our expert team designs your data pipeline logic with you, reconciling sources, selecting only the relevant signals, and building the taxonomy that makes your CX infrastructure truly yours. The result feels effortless. The work behind it isn't.