Automated Customer Health Score

Predict churn,
understand the why behind it

NPS alone won't tell you the entire story. Connect qualitative and quantitative data to extract the most accurate Customer Health Score.

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Traditional customer monitoring is not enough

Usage data and NPS alone won't tell you the entire truth.
Very often, users' frustrations don't get caught by these metrics and remain unheard.

Connect your NPS, usage metrics and customer feedback with Zefi and make sure not to miss anything.

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Customer health score based on usage and NPS

Customer heath score with an alert for a customer at risk

What you generally don't see tells you another story

Connecting qualitative insights with NPS or CSAT scores is crucial to have a full picture of the reasons for the churn. Start connecting them now with Zefi.

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Automate customer health score calculation

Understand the why behind churn and predict it by connecting qualitative to quantitative data.

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Group of feedback and customer health score based on usage and NPS

Want to combine quant+qual insights?

Take a look at our new Automated Health Score.

The support you need to structure your customer data, with 0 effort

Our team of experts will be there to guide you
with the integrations of 100+ sources

We don't hand you a tool and a help doc. Our expert team designs your data pipeline logic with you, reconciling sources, selecting only the relevant signals, and building the taxonomy that makes your CX infrastructure truly yours. The result feels effortless. The work behind it isn't.