👀 Announcing Zefi 2.0 👀
Build your data flywheel
Reach your customers at the right moment
Structure unstructured qualitative data
Close the feedback loop
Automate workflows to close the loop with your customers and act faster
Automatically launch workflows or send alerts to the right owner.
Smart NPS, CSAT and qualitative feedback
Collect better and deeper qualitative feedback thanks to Zefi's advanced survey capabilities.
For the entire company
Build your new generation VoC program
Align stakeholders, bring customers to the centre
For Customer Experience
Increase customer loyalty, reduce churn
Customer health-score on autopilot
Improve support quality, cut costs
Company
Careers
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Zefi for Retail & eCommerce
Understand your customer feedback to improve the shopping experience
Profitability depends on more than just acquiring new customers, retention is key. Address customer concerns to foster loyalty and drive faster growth.
Repeat purchases
Build lasting customer loyalty
Discover how to create exceptional experiences that ensure customers keep coming back
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Compare feedback from first-time and repeat customers
Perfect the details to consistently exceed customer expectations
Analyze customer sentiment at each stage of their journey to enhance retention
Segment customer data by their frequency of purchases
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Understand the reasons why some customers purchase more items
Identify which products contribute the most to higher basket values
Analyze the emotional triggers of high-spending customers
Compare different customer segments to assess upselling opportunities
Average Order Value
Boost your average basket value
Discover why some customers make single purchases while others buy multiple items
Returns & Support
Cut returns and support costs
Examine return surveys and support tickets to detect patterns and make swift adjustments
Focus on actionable steps to prevent future returns
Integrate customer feedback with return rate information
Identify particular product issues that lead to returns
Enhance quality control and damage monitoring processes
1
Create a unified single source of truth with the voice of your customers
2
Data drive decisions to prioritize confidently what really matters and predict results with AI
3
Drive customer love, reduce churn and increase business outcomes
The support you need to structure your customer data, with 0 effort
Our team of experts will be there to guide you
with the integrations of 100+ sources
We don't hand you a tool and a help doc. Our expert team designs your data pipeline logic with you, reconciling sources, selecting only the relevant signals, and building the taxonomy that makes your CX infrastructure truly yours. The result feels effortless. The work behind it isn't.
Freshdesk
Zendesk Sell
Apple Store
Google Play Store
Jira
Intercom
Zendesk
Notion
Slack
Hubspot
Google Drive
Youtube
Klaviyo
Tally
KNO Shopify
Zoho Desk
Tiledesk
Re:Amaze
Discourse
Mixpanel
Customer.io
Pendo
Google My Business
Freshsales
Close CRM
Zoho CRM
Amazon S3
Snowflake
Survey Monkey
Delighted
Kustomer
G2
Trustpilot
Typeform
TikTok
Trello
Clickup
Asana
Pipedrive
Salesloft
Salesforce
Keap
Gong
Microsoft Teams
Discord
Front
Gmail
Can't see an integration you work with?
Request an integration
Security grade
Peace of mind with enterprise data governance & security
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Data Security - encrypted data at rest and in transit for all of our customers
Enterprise admin - full control over permissions and roles of your team
Cloud Security - no user data leaves our AWS virtual private cloud
Extract value from user feedback
Unify and categorize all feedback automatically.
Prioritize better and build what matters.
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