Zefi for the Travel & Hospitality Industry

Address negative sentiment and reviews and restore the joy of travel

Customers' holidays can be affected by concerns over cleanliness, food, and noise. Address and understand their voice, ensuring they can focus on enjoying memorable experiences.

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How Kiwi.com extracts insights from millions of feedback with Zefi

Kiwi.com, one of the main travel tech companies in Europe, uses Zefi.ai to analyze and extract insights from millions of customer feedback every year.

Ratings & Reviews

Boost your ratings and draw in more customers

Finding it difficult to improve your reviews?
Dive into the factors behind positive and negative feedback on platforms like Tripadvisor and Booking.com

Compare your business to competitors to see how you measure up

Identify what sets your offerings apart by understanding what customers appreciate most

Assess the reasons behind long-term customer loyalty

Leverage customer sentiment to uncover key pain points by category, and location

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Identify the main barriers to purchasing add-ons

Assess how customers view the additional products you offer

Analyze emotional triggers that drive high spenders through impact assessments

Enhance the checkout experience using customer journey dashboards

Average Order Value

Elevate your upselling and cross-selling strategies

Examine web and app surveys to uncover the obstacles preventing customers from purchasing extra products

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Repeat purchases

Build lasting customer loyalty

Discover how to create exceptional experiences that ensure customers keep coming back

Compare feedback from first-time and repeat customers

Perfect the details to consistently exceed customer expectations

Analyze customer sentiment at each stage of their journey to enhance retention

Segment customer data by their frequency of purchases

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Create a unified single source of truth with the voice of your customers

Data drive decisions to prioritize confidently what really matters and predict results with AI

Drive customer love, reduce churn and increase business outcomes

The support you need to structure your customer data, with 0 effort

Our team of experts will be there to guide you
with the integrations of 100+ sources

We don't hand you a tool and a help doc. Our expert team designs your data pipeline logic with you, reconciling sources, selecting only the relevant signals, and building the taxonomy that makes your CX infrastructure truly yours. The result feels effortless. The work behind it isn't.