How we hire.

We hire people who are great at what they do.
But just being great isn’t enough.
To join us, you also need to be a perfect fit for our team values.
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FAQs

Can I integrate Zefi with my current tools?

Yes, we have a set of more than 100 native integrations and you can connect all your tools in just a few clicks. The onboarding is quick and the Zefi Customer Success team will take care of all of it. In a couple of days you'll have all your customer interactions centralized into Zefi. You can see a list of the main integrations directly from here.

Which functions or departments can get the most out of Zefi?

Zefi helps for the most product, leadership, voice of customer and customer experience teams but our objective is to help your entire company create a customer-centric culture. For this reason, customer support, marketing and sales teams generally use Zefi as well to find user feedback to back their convictions quickly.

Feel free to take a look at how Zefi can help:

How much does it cost?

Our pricing is tailored to your needs and mainly depends on the data sources and volume of feedback you want to analyze. Schedule a quick call to let us know about your need and we'll provide you with the best offer for you.

What can I use Zefi for?

Zefi helps product development teams collect and consolidate their data and build custom taxonomies using large language models to automate tagging. Product and Customer Experience teams use Zefi to surface answers to the most pressing customer questions, identify the most critical pain points to solve, and validate what customers care about the most.

How much montly feedback should I have to get value from Zefi?

We recommend that teams have at least 600 combined feedback records from all sources (support tickets, social, communities, etc.) monthly.

Is it easy to pass the interviews?

Short answer, it's not. We are a small team of very talented individuals and we want to raise the bar at every new hire. Generally 3 out 100 people that applied access the final interview.

What kind of compensation package do you offer?

We will fill you in on all the exciting details of your individual offer.

When will I hear back after my final interview?

We’ll try our best to get back to you within a few days, although this can sometimes take a little longer if multiple candidates are interviewing for the same role. Feel free to follow up with your recruiter after the interview and reach out with any questions you may have.

Can I get feedback on my interview?

Off course. Feel free to ask your interviewers for feedback. They will be happy to give you one and to hear yours about the process and interview.

Help! I can’t connect to my virtual interview

No worries. Just let us know and we'll reschedule :)

How many interviews will I have to take?

We generally run 3 interviews.

The first interview will be about attitude, motivations and availabilities. We'll try to understand from you why you'd like to join us and you'll have the chance to ask us whatever you want.

The second interview will be the technical one. This interview might vary depending on the position you are apply for.

The last interview will be the one with all the co-founders. This step is crucial to make sure that we like each other and we are on the same page about ways of working and expectations.

Will the interviews be online?

Yes, we strongly believe in remote work and all our interviews will be held online.

Can I check the status of my application?

Unfortunately, we can’t give yet live updates regarding the status of your application. But rest assured, we review every application we receive and will let you know either way what the outcome will be as soon as possible.

I’ve applied! How long does it take to hear back?

We try to get back to everyone within a few days of applying. With more popular roles, this may take a bit longer. So please, bear with us!

Is it ok to re-apply for a role or apply to multiple ones?

No problem, you can reapply for the same role if you feel that your application missed important information or apply to multiple roles.

Just avoid spamming.

I know someone who works at Zefi. Can they refer me?

We are still very small team and information travel fast. Just make sure to let them know you are applying :)

Can I apply in any other language than English?

As a global team, we rely on English to communicate seamlessly across borders. That’s why we ask you to apply in English and ensure you have a strong command of the language to work with us effectively.

Do I need a motivational letter?

No need for motivational letters or flashy resumes. Just keep it simple and tell us about your skills.

If you really want to stand out, feel free to get creative! We’ve received applications with YouTube videos, GIFs, presentations, and more.

If you want to make an impression, think outside the box, but most importantly, be yourself.

What should I do before the interview?

Take a look at our website and be ready to pitch Zefi. If you are curious, you can find many information in our Blog.

Joan Guich and Emma Pergola having lunch on a terrace at the Zefi.ai office
Paolo Rizzo and Daniele Borlizzi surfing at a Zefi retreat
Gloria Sammaritani and Nicola Sebastianelli at a Zefi.ai event