👀 Announcing Zefi 2.0 👀

Product

Use cases

Client stories

Resources

Book a call

Build your data flywheel

Clean, reconcile & enrich all your data sources

Bridge the gap between qual. & quant. data

Reach your customers at the right moment

In-app surveys & communications

Smart NPS, CSAT & feedback collection

Structure unstructured qualitative data

Analytics & dashboards

AI assistant

Realt-time opportunity mapping

AI QA Scorecards

Close the feedback loop

Smart alerts

Workflow automation

AI agents

Your feedback sources, enriching each other automatically

We deduplicate, clean noise, normalise, and reconcile your data sources so they inform each other. Every new integration makes the whole system more granular and accurate.

Create a unique source of truth for your customer feedback

Automatically centralize all your users interactions across multiple tools.

Reach your customers at the right moment & collect relevant feedback with In-product surveys

Forget link-in-email surveys with 0% completion. Smart questions to the right segment, at the right moment. Triggered by behaviour, timed by context.

Transform qualitative data into actionable insights and measurable outcomes

Use Zefi's advanced analytics to identify recurring problems, spot trends and deeply understand your customers' needs at scale.

Use Zefi AI Assistant to uncover quick insights

Ask Zefi any question and get instant insights from millions of customer feedback in seconds

Measure and discover opportunities from similar feedback

Sync them with your ticketing system and create a customer-centric culture

Identify key changes, align stakeholders and act without delays

Alerts, digests and workflow automations in Slack, Jira, Linear and all the tools you use every day.

Use Zefi Agents to automate workflows and act faster

Identify problems and patterns in real time, automatically launch workflows or send alerts to the right owner.

Automate workflows to close the loop with your customers and act faster

Automatically launch workflows or send alerts to the right owner.

Smart NPS, CSAT and qualitative feedback

Collect better and deeper qualitative feedback thanks to Zefi's advanced survey capabilities.

Automated AI QA Scorecards

Identify support quality gaps to improve agents' perfomance and coaching.

Pricing

All integrations

For the entire company

Build your new generation VoC program

Align stakeholders, bring customers to the centre

For Customer Experience

Increase customer loyalty, reduce churn

Customer health-score on autopilot

For QA

Improve support quality and agents' performance

For Marketing & CRM

Create in app-personalized experiences

Manage Brand Reputation online, increase conversion

For Product

Identify opportunities for continuous discovery

Prioritize roadmaps for impact

Enrich tickets with context

Customer stories in evidence

For CX operators

Zefi's Blog

CX Resources Hub

CX Tools Hub

Meet the team

Zefi.ai team playing football with skyscrapers in the background

Product

Collect User Feedback

Centralize User Feedback

Product Resources

Company

Other Resources

Founding SDR - Spanish Market

GTM

Company

About

Careers

How we hire

Product

Collect User Feedback

Proactive Customer Engagement

Build your Data Flywheel

Structure Unstructured Data

Close the Feedback Loop

Solution for

Resources

Podcasts for CX Leaders

Books for CX Leaders

Product-led-growth Guide 2023

System

Security

Podcasts for Product Managers

Use Cases

Unify customer feedback

Identify growth opportunities

Prioritize roadmaps confidently

Reduce churn

Improve customer support quality

Align stakeholders

Extract customer health-score

By Industry